Refund Policy

Last updated: October 14, 2026

Publication fee

• Within 14 days of paying, if no guest has sent a gift through your registry, you can request a full refund.
• If you were charged twice for the same registry, we refund the duplicate in full.
• After a gift has been received, or after 14 days, the fee is non-refundable, since the service was used.

Request a refund at hello@presentou.com with your registry address. Refunds go back to the original card.

Gifts

Gifts are paid directly from guests to hosts in third-party apps. Presentou never holds that money and cannot refund it. If you sent a gift by mistake, contact the host or your payment provider.